Job Description

Description Member Services Specialist Overview: We're looking for a Customer Service Specialist who can deliver top-notch service and ensure a smooth, positive experience for all members. This role is all about helping members resolve issues, process inquiries, and maintain satisfaction, with a key focus on loyalty and engagement. Details: Location: 100% in-office at the Fulfillment Center in La Vergne, TN. Schedule: Full-time, five days per week, with flexible hours based on workload. Eligibility: No relocation allowance or visa sponsorship available. Key Responsibilities: Customer Support: Assist members with platform inquiries and ensure prompt, accurate responses. Order Assistance: Manage questions related to online orders, including delivery concerns. Issue Resolution: Address complaints or challenges efficiently and professionally. Collaboration: Coordinate with other teams to maintain a seamless member experience. Training: Help onboard and train new team members. Vendor Interaction: Communicate directly with partner vendors for inquiries or support. What Success Looks Like (KPIs): Meet or exceed response and resolution time goals. Maintain high accuracy in resolving member support tickets. Achieve target satisfaction scores from member feedback. Effectively complete assigned tasks and projects on time. Requirements Requirements: Education: High school diploma required; bachelor's degree or equivalent experience preferred. Experience: 2-4 years in customer service, ideally within e-commerce. Skills: Strong communication, problem-solving abilities, and proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook). Attributes: Solution-oriented, adaptable, and committed to delivering a great member experience. This role is perfect for someone who thrives in a fast-paced, customer-focused environment and enjoys building positive member relationships. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Full time, Contract work, Temporary work, Work at office, Visa sponsorship, Relocation package, Flexible hours,

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